I Know You’re Mad at United but… (Thoughts from a Pilot Wife About Flight 3411)

It is so common that the facts get overshadowed by the issues. This situation was enraged by the actions of the individual and then the media. It’s an unfortunate reality in a very complex system that is their by necessity. Perhaps this should had been sorted out earlier in the process and that was unfortunate but he was bumped does and it ultimately matter if it occurred late. I would have been upset if it were me but I think the passengers overreaction is the real story here.

The Pilot Wife Life

If there’s one thing I have learned over the years, it’s that there arealways two sides to every story.

On April 9th, a very unfortunate incident played out on United Flight 3411, the video of which has since gone viral causing a mass social media uprising with an ‘off-with-their-heads’ mentality. I mean, across the board. Fire ’em all and let the gods sort it out later.

Look, I get it. When I first saw the video I was appalled too. To say that it was inflammatory would be putting it mildly. But it was also a situation that was escalated far beyond the boundaries of necessity.

If a federal law enforcement officer asks me to exit a plane, no matter how royally pissed off I am, I’m going to do it and then seek other means of legal reimbursement. True story.

Knowing what I know about airport security, I’m

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Author: Stephen Howell

I engage with business leaders to support the development of Leadership and Management skills. Through a concept called Curb Visioning I provide honest unbiased feedback that will challenge your thinking and promote your personal development and effectiveness. Turning your ambitions into accomplishments is within your grasp!

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